(01)Live index
CX Benchmark explorer
Interpolated CX metrics by industry, annual sales, and automation rate. Data from the last 90 days across ecommerce stores.
Applies to AI Adoption Index, CX Benchmarks, and Compare Industries.
Industry
Dataset
Annual Sales$5.0M
$5.0M
$50K$500K$5M$50M$500M
25.1%
AI adoption16.1%
AI automation rate13.68%
AI conversion rate$17K
AI revenue influencedResponse & Resolution
First response time
0.0h
All channels
Top performers2m
Chat FRT
0m
Chat channel
Top performers31s
Email FRT
0.0h
Email channel
Top performers6m
Resolution time
0.0h
Creation to close
Top performers25m
Quality & Satisfaction
One-touch rate
0.0%
Single reply resolved
Top performers35.2%
CSAT score
0.00
Out of 5
Top performers4.89
CSAT positive
0.0%
Score 4 or 5
Top performers97.9%
Messages / ticket
0.0
Per conversation
Volume & Channels
Monthly tickets
0.0K
Per month average
Support intensity
0.0
Tickets / 100 orders
Email share
0.0%
Tickets via email
Chat share
0.0%
Tickets via chat
CSAT response rate
0.0%
Surveys answered
Top performers26.5%
Top Intents
Order17.1%
Product10.9%
Shipping2.1%
All industries compared
Source:Gorgias Ecom Lab
